Patient Care Call Center Specialist

Universal Health Services; Brentwood (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical, dental, vision

401(k) with company match

Student loan refinancing program

Career development opportunities

Job summary

Universal Health Services is seeking a Call Center Specialist to serve as the friendly first point of contact for incoming calls from hospitals, referral sources, patients, and families. You will qualify calls and route them to the appropriate department, documenting interactions in MS4.

The role requires excellent verbal and written communication, dependability, and the ability to handle high call volumes.

Qualifications

• High School Graduate/Equivalent required, Associates degree preferred.
• Minimum 1-3 years related experience required.
• Excellent verbal and written communication.
• Microsoft Office Suite.
• Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration.
• Excellent Customer Service skills.
• Working knowledge of a variety of computer software applications.
• Skilled at diffusing high-tension situations and solving problems.

Responsibilities

• Identifies and assesses callers' needs, referring to the appropriate party or using the Admissions Coordinator talk track as needed.
• Answers phone calls promptly and transfers to the correct party per current procedures.
• Documents caller interactions in MS4 and/or current software.
• Manages high call volumes effectively while maintaining service quality.
• Facilitates Alumni Calls.

Skills

Verbal communication

Written communication

Customer service

Problem solving

De-escalation

Multitasking

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Universal Health Services is seeking a Call Center Specialist to serve as the friendly first point of contact for incoming calls from hospitals, referral sources, patients, and families. You will qualify calls and route them to the appropriate department, documenting interactions in MS4.

The role requires excellent verbal and written communication, dependability, and the ability to handle high call volumes.