Call Center Specialist

Farhan Siddiqi, MD LLC; Odessa (FL); On-site; USD 35,000 - 40,000; Full time

Job summary

Farhan Siddiqi, MD LLC in Odessa, FL is seeking a Call Center Specialist to provide phone and online support for patients and referrals. This full-time position handles appointment scheduling, demographic data collection, and payer verification, while ensuring HIPAA compliance and respectful communication.

Experience in medical offices and EHRs is preferred, with bilingual Spanish being a plus. The role emphasizes accurate documentation, efficient scheduling, and teamwork under supervision to

Qualifications

• Solid verbal and written communication skills.
• Accurate data entry and ability to handle multiple tasks.
• Bilingual in Spanish is preferred but not required.

Responsibilities

• Answer incoming calls promptly and provide appointment information.
• Interview patients and referral sources to gather demographic and financial information for scheduling.
• Prioritize appointments and coordinate with departments to ensure appropriate care.
• Handle patient or family complaint calls and assist with service recovery.
• Verify payer information and update patient financial responsibility estimates.

Skills

Verbal communication

Written communication

Data entry

Multitasking

Spanish helpful

Education

High school diploma or equivalent

College/tech training preferred

Tools

eClinical Works

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Specialist

Full Time Odessa, FL, US

2 days ago Requisition ID: 1013

Salary Range: $17.00 To $19.00 Hourly

Job Summary: The Call Center Representative is responsible for providing phone and online support to patients and referral sources seeking care through the Florida Advanced Spine & Orthopedic Medical group.

Representatives are expected to interact with patients, providers, referral sources and/or vendors in a courteous, respectful, and empathetic manner, ensuring that all interactions comply with applicable regulations including but not limited to HIPAA, PHI, etc.

Primary Job Responsibilities:

• Answer incoming calls promptly and professionally, and provide callers with informationregardingtheir appointments, including preparation instructions and appointment cancellations.
• Interviewpatients/families/referral sources to obtain demographic, financial, and medical information, and use this information to schedule or pre-register them for appointments.
• Prioritize appointments based on guidelines and training, and work with departments to ensure that patients receive theappropriate levelof care.
• Handle incoming patient/family complaintcalls andcollaborate with offices as needed to provide service recovery.
• Verify third-party payer information via the web or telephone, checking if benefits are active or inactive.
• Update theeMRscheduling systemwith patients'financial responsibilityestimates based on their insurance benefits andcontracts andprovide information to patients/families as needed during the verification process.
• Update the referral systemwithappropriate detailsfor Marketing monitoring and reporting tomaintainaccuracyregardingour patient population.
• Ensure that appointments are made with the mostappropriate providerbased upon patient and referral method and/orsourcepreferences.
• Participate in the development and maintenance of scheduling policies and procedures.
• Maintain proper andaccuratedocumentation of all activities.

Other Job Responsibilities: As needed by Call Center Supervisor

Education/Certification/Licenses:

High school diploma or equivalent is required.

College, vocational/technical training, or certification is preferred.

Experience:

1 year's previous experience in a call center environment and/or 1 year experience in a medical/dental office setting preferred.

Knowledge of electronic health records software or equivalent preferred.

Experience with eClinical Works is a plus.

Knowledge, Skills, and Abilities:

The ideal candidate will have solid verbal and written communication skills, excellent data entry skills, and the ability to effectively handle multiple tasks in a fast-paced environment.

Bilingual in Spanish is preferred but not required.

Knowledge of medical terminology is preferred.