Patient Care Call Center Specialist

Trinity Health MI; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Call Center Representative who delivers outstanding patient service. You will answer incoming calls, triage urgency, and direct calls per established procedures to ensure quality care.

The role involves scheduling appointments, confirming and rescheduling, handling referrals and MyChart support, and documenting messages in the EMR system. A HS diploma and 1–2 years in medical or customer service are preferred.

Qualifications

• High school diploma or GED required; coursework in insurance/billing preferred.
• 1–2 years of experience in medical or physician office or customer service.
• Excellent communication and multitasking abilities.

Responsibilities

• Answer incoming calls and triage urgency per procedures.
• Schedule, confirm, and reschedule patient appointments.
• Respond to inquiries and route messages appropriately.
• Assist with patient communications and MyChart support.
• Document messages accurately in the EMR system.

Skills

Customer service

Phone support

Communication

Medical office experience

Education

High School Diploma or GED

Tools

EMR system

MyChart

Job description

Trinity Health IHA Medical Group in Michigan is seeking a Call Center Representative who delivers outstanding patient service. You will answer incoming calls, triage urgency, and direct calls per established procedures to ensure quality care.

The role involves scheduling appointments, confirming and rescheduling, handling referrals and MyChart support, and documenting messages in the EMR system. A HS diploma and 1–2 years in medical or customer service are preferred.