Patient Care Call Center Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Call Center Representative to deliver outstanding patient service. You will handle incoming calls, triage urgency, and direct callers according to established procedures to ensure timely and accurate care.

The role includes scheduling, MyChart support, and EMR messaging. A HS diploma or GED and 1–2 years of medical office or customer service experience are preferred. Join a mission-driven team dedicated to compassionate care.

Qualifications

• High School Diploma or GED or within 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.

Responsibilities

• Answer incoming calls and assess urgency.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Assist with patient communications and MyChart support.
• Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.
• Obtains out of network authorizations.
• Answers patient, insurance and office calls related to referrals and prior authorizations.

Skills

Customer service

Phone communication

Active listening

Problem solving

Education

High School Diploma or GED

Tools

IHA EMR system

MyChart

Job description

Trinity Health IHA Medical Group in Michigan is seeking a Call Center Representative to deliver outstanding patient service. You will handle incoming calls, triage urgency, and direct callers according to established procedures to ensure timely and accurate care.

The role includes scheduling, MyChart support, and EMR messaging. A HS diploma or GED and 1–2 years of medical office or customer service experience are preferred. Join a mission-driven team dedicated to compassionate care.