Call Center Representative - Ann Arbor

IHA; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Supportive team culture

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Call Center Representative to deliver outstanding patient service. You will answer incoming calls, triage urgency, schedule and confirm appointments, and support MyChart and patient communications.

This full-time, day-shift role emphasizes accurate message recording in the EMR system and coordination with physicians and staff. HS diploma required; 1–2 years in medical or customer service preferred.

Qualifications

• HS diploma or GED required/ preferred in insurance or billing seminars but not required.
• 1-2 years experience in medical/physician office or customer service preferred.

Responsibilities

• Answers calls for Ancillary Services.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Assist with patient communications and MyChart support.
• Record messages for physicians and staff in the EMR system.
• Obtain out of network authorizations.
• Answer referrals and prior authorization inquiries.

Education

High School Diploma or GED

Tools

EMR system

MyChart

Job description

Call Center Representative

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused

Employment Type

Full time

Shift

Day Shift

Description

Call Center Representative

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Call Center Representative to join our team. In this role, you will answer incoming calls, assess the urgency of the call, appropriately triags and direct urgent calls according to established procedures to ensure optimal quality patient care.

What You'll Do

• Answers calls for Ancillary Services.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Assist with patient communications and MyChart support.
• Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.
• Obtains out of network authorizations.
• Answers patient, insurance and office calls related to referrals and prior authorizations.

General Requirements

• EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.