Patient Care Call Center Scheduler

Mass General Brigham; Alaska; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Mass General Brigham Medical Group’s Call Center is seeking a full-time Scheduler to manage a high volume of inbound calls and schedule patient appointments across the MetroWest region of Massachusetts and the Salem, NH location. The role requires empathy, effective communication, and accurate data entry to ensure timely access to care.

The Scheduler will work a Monday–Friday schedule, typically 8:30 AM to 5:00 PM, with on-site training and the potential for remote work after onboarding as they

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience in a contact/call center environment 0-1 year.
• Epic experience in a medical office or health care setting 0-1 year preferred.

Responsibilities

• Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizes software, databases, scripts, and tools appropriately.
• Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
• Adheres to all company policies and procedures as well as defined training.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Mass General Brigham Medical Group’s Call Center is seeking a full-time Scheduler to manage a high volume of inbound calls and schedule patient appointments across the MetroWest region of Massachusetts and the Salem, NH location. The role requires empathy, effective communication, and accurate data entry to ensure timely access to care.

The Scheduler will work a Monday–Friday schedule, typically 8:30 AM to 5:00 PM, with on-site training and the potential for remote work after onboarding as they