Remote Clinic Scheduler & Patient Support

Mass General Brigham; United States; Remote; USD 50,829,000 - 71,463,000; Full time

Job summary

Mass General Brigham's call center team at 541 Main Street in South Weymouth supports a large ambulatory practice with multiple locations along the South Shore, delivering prompt, compassionate patient service.

The ideal candidate has a High School Diploma or equivalent, 2–3 years of office experience (CMAA preferred), and strong Office Suite, written communication, and time-management skills. Duties include scheduling, answering inquiries, and resolving complaints to ensure quality care.

Qualifications

• High School Diploma or Equivalent required.
• CMAA certification preferred as an asset.
• Proficiency with Office Suite and standard office procedures.
• Excellent written communication and time-management skills.

Responsibilities

• Schedule appointments for patients.
• Answer inquiries and provide relevant information.
• Handle complaints and troubleshoot issues.
• Deliver timely, courteous, and high-quality customer service.

Skills

Office Suite proficiency

Phone system handling

Written communication

Time management

Multi-tasking

Education

High School Diploma or Equivalent

CMAA certification preferred

Job description

Mass General Brigham's call center team at 541 Main Street in South Weymouth supports a large ambulatory practice with multiple locations along the South Shore, delivering prompt, compassionate patient service.

The ideal candidate has a High School Diploma or equivalent, 2–3 years of office experience (CMAA preferred), and strong Office Suite, written communication, and time-management skills. Duties include scheduling, answering inquiries, and resolving complaints to ensure quality care.