Patient Care Associate

Vision Innovation Partners; Pittston (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners (VIP) is seeking a friendly Patient Care Associate to join our healthcare team in Pittston, PA. You will manage front desk duties, greet patients, perform check-in/check-out, scheduling, and essential administrative tasks to ensure smooth operations.

The ideal candidate is detail-oriented with strong communication skills, comfortable in a fast-paced environment, and capable of delivering outstanding patient service.

Qualifications

• High School diploma or GED required.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced clinical front desk.
• Experience in healthcare is preferred but trainable.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greets patients at front desk and on the phone.
• Handles check-in/check-out and scheduling.
• Manages provider schedules and patient flow.
• Verifies and collects patient charges; assists with claims.
• Maintains patient records and office inventory.
• Delivers excellent customer service.

Skills

Detail-oriented

Multitasking

Customer service

Communication skills

MS Office

EMR software

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic medical records (EMR)

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Patient Care Associate

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Qualifications

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.