Patient Care Advocate & Liaison – Bilingual

AltaMed Health Services; Commerce (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement savings

Job summary

AltaMed Health Services in California is seeking a Patient Care Coordinator (PCC) to serve as a liaison among prospects, patients, and the community. The PCC advocates for non-medical issues affecting the patient experience and assists families with enrollment, access to care, and general support.

The role emphasizes bilingual communication, coordination of services, and a focus on underserved populations to ensure quality, respectful patient care and smooth navigation through AltaMed’s programs.

Qualifications

• Minimum high school diploma required.
• B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred.
• Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.
• Minimum of 3 years of experience in Customer Service preferred.
• Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.
• Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.
• Experience working with underserved populations preferred.

Responsibilities

• The PCC acts as a liaison between prospects, patients, AltaMed and the community.
• Acts as a patient advocate for non-medical issues for the entire family.
• Assists patients and family members with enrollment assistance, access to care, general assistance, and information.

Skills

Customer service

Outreach/marketing/sales

Bilingual Spanish/English

Underserved population experience

Education

High school diploma

B.S./B.A. in healthcare or business

Job description

AltaMed Health Services in California is seeking a Patient Care Coordinator (PCC) to serve as a liaison among prospects, patients, and the community. The PCC advocates for non-medical issues affecting the patient experience and assists families with enrollment, access to care, and general support.

The role emphasizes bilingual communication, coordination of services, and a focus on underserved populations to ensure quality, respectful patient care and smooth navigation through AltaMed’s programs.