Patient Care Coordinator

AltaMed Health Services; Commerce (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement savings

Job summary

AltaMed Health Services in California is seeking a Patient Care Coordinator (PCC) to serve as a liaison among prospects, patients, and the community. The PCC advocates for non-medical issues affecting the patient experience and assists families with enrollment, access to care, and general support.

The role emphasizes bilingual communication, coordination of services, and a focus on underserved populations to ensure quality, respectful patient care and smooth navigation through AltaMed’s programs.

Qualifications

• Minimum high school diploma required.
• B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred.
• Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.
• Minimum of 3 years of experience in Customer Service preferred.
• Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.
• Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.
• Experience working with underserved populations preferred.

Responsibilities

• The PCC acts as a liaison between prospects, patients, AltaMed and the community.
• Acts as a patient advocate for non-medical issues for the entire family.
• Assists patients and family members with enrollment assistance, access to care, general assistance, and information.

Skills

Customer service

Outreach/marketing/sales

Bilingual Spanish/English

Underserved population experience

Education

High school diploma

B.S./B.A. in healthcare or business

Job description

Grow HealthyIf you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.Job OverviewThe Patient Care Coordinator (PCC) acts as a liaison between prospects, patients, and AltaMed and the community it serves. This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non-medical issues for the entire family. The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed. Such issues may include quality of care, staff interaction, access to care, enrollment assistance , general assistance, and information.Minimum RequirementsMinimum high school diploma required .B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred.Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.Minimum of 3 years of experience in Customer Service preferred.Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.Experience working with underserved populations preferred.Compensation$25.00 - $31.03 hourlyCompensation DisclaimerActual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.Benefits & Career DevelopmentMedical, Dental and Vision insurance403(b) Retirement savings plans with employer matching contributionsFlexible Spending AccountsCommuter Flexible SpendingCareer Advancement & Development opportunitiesPaid Time Off & HolidaysPaid CME DaysMalpractice insurance and tail coverageTuition Reimbursement ProgramCorporate Employee DiscountsEmployee Referral Bonus ProgramPet Care InsuranceJob Advertisement & Application Compliance StatementAltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.