Patient Care Administrative Assistant (MSA)

U.S. Department of Veterans Affairs; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Portland VA Medical Center is seeking Medical Support Assistants to support clinical teams at Portland, OR and Vancouver, WA campuses. The role involves scheduling, patient data handling, insurance verification, and coordinating care under VHA guidelines.

Positions span GS-3 to GS-5 with potential for progression; duties include chart maintenance, patient messaging, and multi-tasked administrative support within a federal healthcare setting.

Qualifications

• United States Citizenship is required.
• English language proficiency required.
• High school diploma or GED (or equivalent).
• Graduate levels: GS-3 to GS-5 with progression expectations.

Responsibilities

• Provide administrative support to clinical colleagues and patients.
• Assist with scheduling medical appointments and maintaining calendars.
• Verify and update patient insurance data and demographic information.
• Enter and retrieve patient information in electronic health records and scheduling systems.
• Coordinate care related actions and communicate with internal/external customers.

Skills

Communication skills

Office automation

Medical terminology

Scheduling systems

Customer service

Education

High school diploma or GED

Tools

ICB system

Scheduling software

Job description

Portland VA Medical Center is seeking Medical Support Assistants to support clinical teams at Portland, OR and Vancouver, WA campuses. The role involves scheduling, patient data handling, insurance verification, and coordinating care under VHA guidelines.

Positions span GS-3 to GS-5 with potential for progression; duties include chart maintenance, patient messaging, and multi-tasked administrative support within a federal healthcare setting.