Outpatient Scheduling & Medical Support Specialist

U.S. Department of Veterans Affairs; Omaha (NE); On-site; USD 34,000 - 46,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant for outpatient scheduling services.

The role supports inpatient units, outpatient clinics, patient scheduling, call centers, and related administrative tasks to ensure efficient patient care. The position requires basic KSAs in medical terminology, scheduling experience, and strong communication with diverse populations; typical duties include arranging appointments, updating records, and coordinating with clinical

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Skill in recording messages and understanding physician follow-up requests.
• Ability to communicate with individuals from diverse backgrounds.
• Ability to operate office equipment and scheduling software.
• Experience in clerical or administrative work related to patient services.

Responsibilities

• Schedule, cancel, and reschedule patient appointments according to guidelines.
• Enter no-show information and monitor appointment requests.
• Answer phones, greet patients, and relay messages to staff.
• Update demographics and insurance information in records.
• Coordinate patient transfers to other VA facilities or hospitals.
• Review and document electronic health records and administrative data.

Skills

Medical terminology

Scheduling

Customer service

Office communication

Education

High School Diploma or GED

Tools

Scheduling software

Insurance system (ICB)

Electronic faxing programs

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant for outpatient scheduling services.

The role supports inpatient units, outpatient clinics, patient scheduling, call centers, and related administrative tasks to ensure efficient patient care. The position requires basic KSAs in medical terminology, scheduling experience, and strong communication with diverse populations; typical duties include arranging appointments, updating records, and coordinating with clinical