Patient Care & Access Coordinator (Per Diem)

UnitedHealth Group; Town of Mukwonago (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus (external)

Paid training (6-8 weeks)

Per diem shifts

Job summary

UnitedHealth Group is seeking a per diem Customer Service Associate to greet patients, handle front-desk inquiries, and support billing and registration processes across multiple Wisconsin offices in Mukwonago, Waukesha, and Oconomowoc. 6–8 weeks of paid training will be provided; shifts are 7:00am–5:30pm with per diem scheduling.

The role requires hospital experience, strong customer service, and basic MS Office skills.

Qualifications

• 1+ years of customer service experience in an office setting or professional work environment.
• 1+ years of experience in a hospital/healthcare environment.
• Beginner level of proficiency with Microsoft Office products.
• Ability to work 8-hour shifts between 7:00am – 5:30pm on a per diem basis.
• Ability to float between 240 Maple Ave. Mukwonago, WI, N16W24131 Riverwood Dr, Waukesha, WI, and 791 Summit Ave., Oconomowoc, WI.
• Must be 18 years or age or older

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information
• Demonstrates technical knowledge and competence in departmental procedures
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Skills

Customer service

Microsoft Office

Hospital experience

Shift flexibility

Per diem presence

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking a per diem Customer Service Associate to greet patients, handle front-desk inquiries, and support billing and registration processes across multiple Wisconsin offices in Mukwonago, Waukesha, and Oconomowoc. 6–8 weeks of paid training will be provided; shifts are 7:00am–5:30pm with per diem scheduling.

The role requires hospital experience, strong customer service, and basic MS Office skills.