Patient Care Coordinator — Front Desk & Scheduling

UnitedHealth Group; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off + 8 Holidays

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group, in partnership with ProHealth Care, seeks an Associate Patient Care Coordinator in Waukesha, WI. This role supports patient access, scheduling, and financial information flow to ensure seamless care delivery.

Responsibilities include front-desk duties, multi-channel communications, and collaboration with Financial Counseling and clinical teams to finalize patient encounters. External sign-on bonus available; full-time, benefits-oriented workplace.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service in an office or professional setting.
• Intermediate proficiency with Microsoft Office.
• Ability to work Week 1: Sunday, Monday, Wednesday, Thursday 11:00 PM - 7:00 AM and Week 2: Monday, Tuesday, Thursday, Friday, Saturday 11:00 PM - 7:00AM.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Demonstrates technical knowledge and competence in departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Understands and follows all Switchboard departmental processes implemented.
• Answers incoming calls for the hospital and handles overhead codes in alignment with policy and procedures
• May perform other duties upon request

Skills

Customer service

MS Office

Shift flexibility

Communication

Education

High School Diploma/GED

Job description

UnitedHealth Group, in partnership with ProHealth Care, seeks an Associate Patient Care Coordinator in Waukesha, WI. This role supports patient access, scheduling, and financial information flow to ensure seamless care delivery.

Responsibilities include front-desk duties, multi-channel communications, and collaboration with Financial Counseling and clinical teams to finalize patient encounters. External sign-on bonus available; full-time, benefits-oriented workplace.