Patient Care Coordination Specialist

Optum; Town of Oconomowoc (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Paid training

On-site training

Job summary

Optum in partnership with ProHealth Care seeks a per diem Switchboard/Registration support role at 791 Summit Ave, Oconomowoc, WI 53066. Responsibilities include greeting visitors, handling calls, and assisting with patient admissions and registrations. The role requires high school diploma or equivalent and 1+ year medical office customer service.

Training is on-site with 6-8 weeks paid. Schedule includes 2 shifts per pay period, 1 weekend per month, 2 holidays per year; pay ranges from $16.00

Qualifications

• High School Diploma or GED or 5+ years of customer service experience.
• 1+ years of customer service experience in a medical office setting.
• Proficiency with Microsoft Office products.
• Ability to work 2 shifts per pay period, 1 weekend per calendar month, and 2 holidays per year.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing, upholding excellent customer service.
• Handles confidential information appropriately by protecting and disclosing information to only those authorized.
• Understands and follows all Switchboard departmental processes implemented.
• Prioritizes by assessing and analyzing information to identify immediate emergency needs.
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.

Skills

Customer service

Office experience

Shift flexibility

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum in partnership with ProHealth Care seeks a per diem Switchboard/Registration support role at 791 Summit Ave, Oconomowoc, WI 53066. Responsibilities include greeting visitors, handling calls, and assisting with patient admissions and registrations. The role requires high school diploma or equivalent and 1+ year medical office customer service.

Training is on-site with 6-8 weeks paid. Schedule includes 2 shifts per pay period, 1 weekend per month, 2 holidays per year; pay ranges from $16.00