Patient Care Access Assistant - Scheduling & Support

Spectrum Health & Human Services; Village of Orchard Park (NY); On-site; USD 21,000 - 27,000; Full time

Job summary

Spectrum Health & Human Services is seeking an Administrative Assistant to support the Patient Care Access Center in Orchard Park, NY. The role handles high-volume calls, schedules appointments, and conducts initial screenings while ensuring HIPAA compliance and professional customer service.

The ideal candidate will have a High School Diploma or equivalent and at least one year of related experience, with strong computer skills including MS Office and EHR systems.

Qualifications

• Strong communication skills, both verbal and written.
• Meticulous attention to detail; excellent time management and organizational skills.
• Ability to multitask in a fast-paced work environment.
• Excellent customer service skills with clients and colleagues.
• Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machines.

Responsibilities

• Identify patient needs through telephone inquiries, screenings, and professional requests to ensure caller satisfaction.
• Enroll new clients or re-enroll former clients into appropriate programs.
• Answer inquiries and offer valid information as needed.
• Minimize call duration without compromising quality.
• Maintain HIPAA compliance to protect individuals’ privacy.
• Politely and promptly answer and direct calls to the appropriate person.
• Manage high volume of inbound calls for various locations; identify self and agency.
• Schedule, cancel, or reschedule patient appointments as requested by patient or clinical staff.
• Conduct brief screenings for individuals seeking services and link with appropriate department when applicable.

Skills

Strong communication

Attention to detail

Time management

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Health Record system

Job description

Spectrum Health & Human Services is seeking an Administrative Assistant to support the Patient Care Access Center in Orchard Park, NY. The role handles high-volume calls, schedules appointments, and conducts initial screenings while ensuring HIPAA compliance and professional customer service.

The ideal candidate will have a High School Diploma or equivalent and at least one year of related experience, with strong computer skills including MS Office and EHR systems.