Administrative Assistant – Patient Care Acces

Spectrum Health & Human Services; Village of Orchard Park (NY); On-site; USD 21,000 - 27,000; Full time

Job summary

Spectrum Health & Human Services is seeking an Administrative Assistant to support the Patient Care Access Center in Orchard Park, NY. The role handles high-volume calls, schedules appointments, and conducts initial screenings while ensuring HIPAA compliance and professional customer service.

The ideal candidate will have a High School Diploma or equivalent and at least one year of related experience, with strong computer skills including MS Office and EHR systems.

Qualifications

• Strong communication skills, both verbal and written.
• Meticulous attention to detail; excellent time management and organizational skills.
• Ability to multitask in a fast-paced work environment.
• Excellent customer service skills with clients and colleagues.
• Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machines.

Responsibilities

• Identify patient needs through telephone inquiries, screenings, and professional requests to ensure caller satisfaction.
• Enroll new clients or re-enroll former clients into appropriate programs.
• Answer inquiries and offer valid information as needed.
• Minimize call duration without compromising quality.
• Maintain HIPAA compliance to protect individuals’ privacy.
• Politely and promptly answer and direct calls to the appropriate person.
• Manage high volume of inbound calls for various locations; identify self and agency.
• Schedule, cancel, or reschedule patient appointments as requested by patient or clinical staff.
• Conduct brief screenings for individuals seeking services and link with appropriate department when applicable.

Skills

Strong communication

Attention to detail

Time management

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Health Record system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant – Patient Care Acces

Customer Service Regular Full-Time Full Time Orchard Park, NY, US

2 days ago Requisition ID: 2078

Salary Range: $15.18 To $19.36 Hourly

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time 227 Thorn Ave, Orchard Park NY

SUMMARY OF POSITION FUNCTION:

Administrative Assistant-Patient Care Access Center identifies patient needs through telephone inquiries, screenings, and professional requests ensuring caller satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities
• Develop exceptional customer service to provide a positive patient experience.
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
• Enroll new clients or re-enroll former into appropriate programs.
• Answer inquiries and offer valid information as needed
• Minimize call duration without compromising quality.
• Maintain HIPAA compliance to protect individuals’ privacy
• Politely and promptly answer and direct calls to the appropriate person.
• Manages high volume of inbound phone calls for various locations; always identifies self and agency
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with other departments as needed.
• Schedule, cancel, reschedule, etc. patient appointments as requested by the patient or clinical staff.
• Conduct brief screenings for individuals seeking services, including linkage with appropriate department when applicable.
• Attend meetings onsite and offsite as assigned.
• Insurance verification for Medicaid and Commercial payors
• Other duties as assigned.

SKILLS/COMPETENCIES:

• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment
• Excellent customer service skills with clients and colleagues
• Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machines

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.