Patient Experience Administrative Coordinator

Horizon Health Services; Town of Orchard Park (NY); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

401(k)

Profit-sharing

Tuition discount

Paid time off

Paid holidays

Student loan assistance

Job summary

Horizon Health Services in Orchard Park, NY is seeking an Administrative Assistant to support clinic operations and patient services. You will manage front-desk interactions, handle scheduling, and assist clinical staff with daily administrative tasks.

The role requires a high school diploma with 2 years in customer service or behavioral health, or an Associate's degree with 6 months of related experience. This is a full-time, on-site position with opportunities for growth.

Qualifications

• High school diploma with 2 years of experience within the customer service or behavioral health field required.
• Associate's degree in a related field with 6 months of experience in customer service or the behavioral health field required.

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
• Oversee scheduled appointments and assist with medication refill requests from patients and pharmacies.
• Support the day-to-day needs of clinical and medical staff, including triaging and administrative responsibilities.
• Coordinate insurance and billing disputes, scheduling, transportation needs, and referrals from courts, schools and hospitals.

Job description

Horizon Health Services in Orchard Park, NY is seeking an Administrative Assistant to support clinic operations and patient services. You will manage front-desk interactions, handle scheduling, and assist clinical staff with daily administrative tasks.

The role requires a high school diploma with 2 years in customer service or behavioral health, or an Associate's degree with 6 months of related experience. This is a full-time, on-site position with opportunities for growth.