Administrative Assistant – Patient Care Acces

Spectrum Health & Human Services; Town of Orchard Park (NY); Sur place; USD 21 000 - 27 000; Plein temps

Résumé du poste

Spectrum Health & Human Services seeks an Administrative Assistant – Patient Care Access Center in Orchard Park, NY. The role handles patient inquiries by phone, screens requests, and enrolls clients into programs, while maintaining HIPAA privacy and delivering a positive patient experience.

The position requires a high school diploma, 1 year of related experience if possible, and a valid driver's license with reliable transportation.

Qualifications

• High school diploma or equivalent required.
• One year of work experience in a related field preferred.
• Must possess a valid driver’s license with reliable transportation.

Responsabilités

• Identify patient needs through telephone inquiries, screenings, and requests.
• Enroll new clients or re-enroll former clients into appropriate programs.
• Schedule, cancel, or reschedule patient appointments as requested by patients or clinical staff.
• Maintain HIPAA compliance to protect patient privacy.
• Direct calls to the appropriate department and follow up as needed.
• Handle a high volume of inbound calls for multiple locations and maintain call ownership.

Connaissances

Communication

Detail-oriented

Multitasking

Customer service

MS Office

Formation

High School Diploma

Outils

MS Office

Electronic Health Record (EHR)

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant – Patient Care Acces

Customer Service Regular Full-Time Full Time Orchard Park, NY, US

2 days ago Requisition ID: 2078

Salary Range: $15.18 To $19.36 Hourly

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time 227 Thorn Ave, Orchard Park NY

SUMMARY OF POSITION FUNCTION:

Administrative Assistant-Patient Care Access Center identifies patient needs through telephone inquiries, screenings, and professional requests ensuring caller satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities
• Develop exceptional customer service to provide a positive patient experience.
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
• Enroll new clients or re-enroll former into appropriate programs.
• Answer inquiries and offer valid information as needed
• Minimize call duration without compromising quality.
• Maintain HIPAA compliance to protect individuals’ privacy
• Politely and promptly answer and direct calls to the appropriate person.
• Manages high volume of inbound phone calls for various locations; always identifies self and agency
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with other departments as needed.
• Schedule, cancel, reschedule, etc. patient appointments as requested by the patient or clinical staff.
• Conduct brief screenings for individuals seeking services, including linkage with appropriate department when applicable.
• Attend meetings onsite and offsite as assigned.
• Insurance verification for Medicaid and Commercial payors
• Other duties as assigned.

SKILLS/COMPETENCIES:

• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment
• Excellent customer service skills with clients and colleagues
• Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machines

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.