Patient Care Access Specialist – Fast, Friendly Support

Spectrum Health & Human Services; Town of Orchard Park (NY); On-site; USD 21,000 - 27,000; Full time

Job summary

Spectrum Health & Human Services seeks an Administrative Assistant – Patient Care Access Center in Orchard Park, NY. The role handles patient inquiries by phone, screens requests, and enrolls clients into programs, while maintaining HIPAA privacy and delivering a positive patient experience.

The position requires a high school diploma, 1 year of related experience if possible, and a valid driver's license with reliable transportation.

Qualifications

• High school diploma or equivalent required.
• One year of work experience in a related field preferred.
• Must possess a valid driver’s license with reliable transportation.

Responsibilities

• Identify patient needs through telephone inquiries, screenings, and requests.
• Enroll new clients or re-enroll former clients into appropriate programs.
• Schedule, cancel, or reschedule patient appointments as requested by patients or clinical staff.
• Maintain HIPAA compliance to protect patient privacy.
• Direct calls to the appropriate department and follow up as needed.
• Handle a high volume of inbound calls for multiple locations and maintain call ownership.

Skills

Communication

Detail-oriented

Multitasking

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Electronic Health Record (EHR)

Job description

Spectrum Health & Human Services seeks an Administrative Assistant – Patient Care Access Center in Orchard Park, NY. The role handles patient inquiries by phone, screens requests, and enrolls clients into programs, while maintaining HIPAA privacy and delivering a positive patient experience.

The position requires a high school diploma, 1 year of related experience if possible, and a valid driver's license with reliable transportation.