Patient Call Center Specialist – Hybrid, Part-Time

Michigan Institute of Urology; Sterling Heights (MI); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Michigan Institute of Urology is seeking a Part-Time Call Center Patient Representative to join our team in Sterling Heights, MI. The role requires handling high-volume patient calls, scheduling appointments, verifying insurance, and maintaining accurate patient records in EMR systems.

Initial in-office training for 90 days before transitioning to a hybrid schedule. The ideal candidate has healthcare experience, strong communication skills, and a commitment to exceptional patient service in a

Qualifications

• Healthcare experience in a physician office, medical call center or similar setting.
• Experience with appointment scheduling and/or patient registration.
• Experience with insurance verification.
• Experience handling a high volume of inbound calls.
• Strong verbal and written communication skills.
• Excellent customer service and patient-focused communication.
• Strong organization and time-management skills.
• Ability to multitask and prioritize across multiple systems.
• Attention to detail and accurate documentation.
• Ability to remain calm and professional with challenging patients.

Responsibilities

• Acquire critical demographic, financial, medical and insurance information from patients professionally.
• Answer telephones in a professional manner.
• Schedule, reschedule, and cancel patient appointments.
• Take messages for patients using electronic medical records.
• Verify and update patient demographic information.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns and return calls as necessary.
• Update registration and insurance information for existing patients.
• Perform other duties as assigned.
• Adhere to HIPAA and organizational policies.

Skills

healthcare experience

appointment scheduling

insurance verification

inbound calls

communication

customer service

organization

multitask

detail oriented

HIPAA awareness

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Michigan Institute of Urology is seeking a Part-Time Call Center Patient Representative to join our team in Sterling Heights, MI. The role requires handling high-volume patient calls, scheduling appointments, verifying insurance, and maintaining accurate patient records in EMR systems.

Initial in-office training for 90 days before transitioning to a hybrid schedule. The ideal candidate has healthcare experience, strong communication skills, and a commitment to exceptional patient service in a