Patient Care Call Center Specialist - Hybrid

The Urology Group; Cincinnati (OH); Hybride; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Résumé du poste

The Urology Group is seeking a Call Center Patient Representative in Cincinnati to handle patient phone inquiries, schedule appointments, and collect/verify demographics and insurance information. This role emphasizes accuracy, empathy, and timely communication in a busy medical office.

The position offers a hybrid remote option after 6 months, with no weekends, no evenings, and no holidays. Benefits include comprehensive coverage and PTO.

Qualifications

• High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Ability to handle confidential information per HIPAA.

Responsabilités

• Answer phones promptly and professionally.
• Schedule patient appointments and update demographic information.
• Verify insurance information and register new patients.
• Take messages and manage electronic medical records.
• Adhere to HIPAA and organizational policies and procedures.

Connaissances

Multitask

Customer service

Communication

HIPAA compliance

EMR knowledge

Formation

High School Diploma or equivalent

Outils

Microsoft Office

EMR systems

Description du poste

The Urology Group is seeking a Call Center Patient Representative in Cincinnati to handle patient phone inquiries, schedule appointments, and collect/verify demographics and insurance information. This role emphasizes accuracy, empathy, and timely communication in a busy medical office.

The position offers a hybrid remote option after 6 months, with no weekends, no evenings, and no holidays. Benefits include comprehensive coverage and PTO.