Patient Billing Support Specialist - First-Line Resolver

Universal Hospital Services Inc.; Richmond (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical/Dental/Vision

401(k) with match

SoFi student loan program

Career development

Pet Insurance

Job summary

Universal Health Services is seeking a Patient Accounts Specialist for the Atlantic Region Central Billing Office in the Richmond area. The role involves receiving and resolving first line inquiries from patients and insurers regarding accounts, cash posting, and pre-access work flows.

You will document inquiries in the Patient Accounting System, escalate complex issues to management, and respond within 24 hours with research-backed updates, supporting a high-volume environment.

Qualifications

• High school diploma or equivalent.
• 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Familiarity with customer service and healthcare business office experience preferred.

Responsibilities

• Receive and resolve first-line inquiries from patients or insurers.
• Act as the initial contact for account questions, documenting inquiries.
• Document and communicate resolutions in the Patient Accounting System.
• Escalate complex accounts to management for assistance and resolution.
• Respond within 24 hours with status updates after research.

Skills

Customer service

Communication skills

10-key data entry

Multi-tasking

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Universal Health Services is seeking a Patient Accounts Specialist for the Atlantic Region Central Billing Office in the Richmond area. The role involves receiving and resolving first line inquiries from patients and insurers regarding accounts, cash posting, and pre-access work flows.

You will document inquiries in the Patient Accounting System, escalate complex issues to management, and respond within 24 hours with research-backed updates, supporting a high-volume environment.