Patient Services & Billing Associate

Patient First; Richmond (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Patient First in Richmond, VA is seeking a Patient Service Representative to greet patients, assist with kiosk registration, and verify insurance and billing information. The role emphasizes accuracy, care, and excellent customer service in a fast-paced environment.

You will register patients, explain billing policies, process charges, handle cash, and support daily office operations. A high school diploma and clerical experience are preferred, with strong communication and multitasking skills

Qualifications

• Basic typing skills.
• Minimum one year of clerical experience preferred.
• Excellent verbal, written, and numerical communication skills.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area as needed.
• Provide information about billing policies and itemized statements.
• Register patients accurately with strong customer service.
• Verify demographics, health, pharmacy, and insurance information.
• Handle cash transactions and issue receipts.
• Complete daily cash reconciliation and end-of-shift reports.
• Answer incoming calls and distribute messages promptly.
• Maintain front office area and stock supplies.
• Participate in staff meetings and center operations as required.

Skills

Typing

Clerical experience

Communication skills

Multitasking

Education

High school diploma

Job description

Patient First in Richmond, VA is seeking a Patient Service Representative to greet patients, assist with kiosk registration, and verify insurance and billing information. The role emphasizes accuracy, care, and excellent customer service in a fast-paced environment.

You will register patients, explain billing policies, process charges, handle cash, and support daily office operations. A high school diploma and clerical experience are preferred, with strong communication and multitasking skills