Patient Billing & Accounts Specialist — Fast, Clear Help

Atlantic Region CBO; Richmond (CA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent medical, dental, vision, and

Prescription Drug Plans

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Benefits Website access

Job summary

The Atlantic Region Central Billing Office (ARCBO) is seeking a dynamic Patient Accounts Specialist to join our team in Richmond, CA. You will handle first-line inquiries from patients and insurers, document interactions, and support accurate patient accounting with prompt, clear communication.

Ideal candidates bring 1–3 years of customer service experience, strong MS Office skills, and a meticulous approach to data entry and call handling in a healthcare setting.

Qualifications

• High school diploma or equivalent; 1-3 years customer service preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer-focused with attention to detail; ability to multi-task; 10-key data entry; strong written and oral communication.
• Familiarity with healthcare business office experience preferred.

Responsibilities

• Document all inquiries from patients and third-party payers.
• Serve as first-line support for account or claim questions.
• Identify root causes and resolve issues.
• Document and communicate resolutions in the Patient Accounting System.
• Escalate unresolved accounts to management for assistance and resolution.
• Communicate resolutions to guarantors or responsible parties.
• Respond within 24 hours to inquiries with updates on status or resolution.
• Collaborate with facility and departments to resolve payer inquiries.
• Maintain knowledge of call routing and patient accounting systems.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

10-key data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

The Atlantic Region Central Billing Office (ARCBO) is seeking a dynamic Patient Accounts Specialist to join our team in Richmond, CA. You will handle first-line inquiries from patients and insurers, document interactions, and support accurate patient accounting with prompt, clear communication.

Ideal candidates bring 1–3 years of customer service experience, strong MS Office skills, and a meticulous approach to data entry and call handling in a healthcare setting.