Patient Billing Contact Center Specialist

Atlantic Region CBO; Richmond (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision plans

401(k) with company match

SoFi student loan refinancing

Career development opportunities

Pet insurance

Job summary

Atlantic Region CBO is seeking a dynamic Contact Center Support to handle first-line inquiries from patients and insurers regarding patient accounts. You will resolve questions by phone or written correspondence and document responses in the system.

The role emphasizes timely communication, accuracy, and collaboration with hospital teams to ensure smooth account resolution within UHS divisions.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook) required.
• Familiarity with healthcare business office is a plus.

Responsibilities

• Handle first-line inquiries from patients or insurers by phone or written correspondence.
• Provide timely responses and document interactions in the Patient Accounting System.
• Resolve routine issues; escalate complex cases to management.
• Maintain knowledge of call routing and patient accounting systems.

Skills

Customer service experience

Attention to detail

Clear written and verbal communication

Multi-tasking

10-key data entry

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Atlantic Region CBO is seeking a dynamic Contact Center Support to handle first-line inquiries from patients and insurers regarding patient accounts. You will resolve questions by phone or written correspondence and document responses in the system.

The role emphasizes timely communication, accuracy, and collaboration with hospital teams to ensure smooth account resolution within UHS divisions.