Insurance AR Follow-Up Specialist: Drive Faster Payments

Atlantic Region CBO; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision plans

401(k) with company match

SoFi student loan refinancing

Career development opportunities

Pet insurance

Job summary

Universal Health Services’ Atlantic Region Central Billing Office (ARCBO) is seeking an Insurance Follow Up Specialist - East to manage follow-up on patient and third-party accounts receivable balances. The role requires knowledge of third-party payer rules, strong communication skills, and the ability to work with payers to resolve claims promptly.

Responsibilities include identifying billing errors, updating patient records, and minimizing aging AR while maintaining HIPAA compliance.

Qualifications

• Minimum 1 year of office setting experience.
• Knowledge of managed care payers and medical terminology preferred.
• Ability to learn quickly, build and maintain relationships with minimal supervision.
• Detail-oriented with ability to manage multiple priorities.
• Proficient in Microsoft Office and Windows products.
• Strong written and verbal communication; good analytical, organizational and time management skills.
• Gathers and analyzes information skillfully.

Responsibilities

• Perform follow up activities on accounts to ensure prompt payment.
• Identify coding or billing errors from EOBs and work to correct them.
• Update the patient account record to identify actions taken.
• Adhere to HIPAA guidelines and department policies.
• Identify trends and carrier issues related to billing and reimbursements; report findings to supervisor.
• Participate in ongoing education to stay current with healthcare changes.
• Organize and prioritize tasks to meet deadlines.
• Contribute to team effort and achieve related results as needed.
• Assist with increasing cash flow by reducing accounts receivable aging.
• Promote teamwork to meet department goals.

Skills

Office experience

Managed care payers

Medical terminology

Clear written/verbal communication

Relationship building

Analytical skills

Time management

Organizational skills

Attention to detail

Tools

Microsoft Office

Windows operating system

Job description

Universal Health Services’ Atlantic Region Central Billing Office (ARCBO) is seeking an Insurance Follow Up Specialist - East to manage follow-up on patient and third-party accounts receivable balances. The role requires knowledge of third-party payer rules, strong communication skills, and the ability to work with payers to resolve claims promptly.

Responsibilities include identifying billing errors, updating patient records, and minimizing aging AR while maintaining HIPAA compliance.