Patient Billing & Support Specialist

Bryan College Of Health Sciences; Lincoln (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

Bryan Medical Center in Lincoln, NE is seeking a Billing Specialist to serve as the primary contact for patient billing, insurance questions, and financial policies. You will research accounts, process payments, and help resolve discrepancies while ensuring HIPAA compliance.

The role requires a high school diploma, preferred healthcare/customer service experience, and strong communication skills. This on-site position emphasizes accuracy, customer service excellence, and adherence to regulatory

Qualifications

• High school diploma or equivalent required.
• Prior experience in healthcare or customer service preferred.
• Must be 19 years of age towitnesslegal consents.

Responsibilities

• Responds to patient and stakeholder inquiries related to billing, insurance, payments, and financial policies.
• Evaluates financial situations and establishes payment arrangements, financial assistance, or alternative payment options in accordance with policies.
• Researches, verifies, and updates patient demographic, insurance, and account information to ensure accuracy.
• Investigates and resolves patient concerns, complaints, and account discrepancies, escalating issues as appropriate.
• Processes incoming and returned correspondence, including follow-up actions and patient outreach to obtain updated information.
• Performs cashiering functions, including receipting and processing payments for patient and non-patient services.
• Reviews and resolves credit balances, including initiating refunds when necessary.
• Scans, indexes, and maintains documentation within electronic imaging systems for tracking and compliance.
• Ensures compliance with regulatory guidelines when handling patient financial and protected information.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Skills

Patient billing

HIPAA compliance

Customer service

Communication

Multitasking

Education

High school diploma

Job description

Bryan Medical Center in Lincoln, NE is seeking a Billing Specialist to serve as the primary contact for patient billing, insurance questions, and financial policies. You will research accounts, process payments, and help resolve discrepancies while ensuring HIPAA compliance.

The role requires a high school diploma, preferred healthcare/customer service experience, and strong communication skills. This on-site position emphasizes accuracy, customer service excellence, and adherence to regulatory