Care Access & Scheduling Specialist

Bryan Health; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Bryan Health in Lincoln, NE, is looking for a Patient Access Specialist to schedule outpatient and inpatient appointments, collect demographics and insurance details, and coordinate with provider offices to ensure care readiness.

You will communicate preparation and arrival instructions, manage referrals, and handle inquiries with a focus on confidentiality and accuracy in a fast-paced setting.

Qualifications

• Experience in healthcare scheduling, patient access, or customer service operations preferred.
• Must maintain confidentiality and comply with privacy standards.
• Good grammar, spelling, and documentation practices to ensure accurate patient information.

Responsibilities

• Commit to mission and values; demonstrate core beliefs.
• Schedule outpatient, inpatient, and procedural appointments as per provider orders and patient preferences.
• Collect and enter demographic, insurance, and appointment information into electronic systems.
• Communicate preparation, arrival, and follow-up instructions to patients or representatives.
• Receive and process referrals and physician orders via phone, fax, or electronic workflows.
• Coordinate with provider offices and departments to resolve missing or incomplete scheduling information.
• Respond to calls, messages, and inquiries using approved tools.
• Support preregistration activities, including outbound calls and verbal consent when applicable.
• Identify uninsured or self-pay patients and refer to financial assistance resources.
• Maintain productivity, quality, and service standards in a fast-paced scheduling environment.
• Participate in meetings, committees, and department projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Prioritization

Education

High school diploma or equivalent

Tools

Scheduling platforms

EMR systems

Phone systems

Job description

Bryan Health in Lincoln, NE, is looking for a Patient Access Specialist to schedule outpatient and inpatient appointments, collect demographics and insurance details, and coordinate with provider offices to ensure care readiness.

You will communicate preparation and arrival instructions, manage referrals, and handle inquiries with a focus on confidentiality and accuracy in a fast-paced setting.