Patient Billing & Support Specialist

St. Luke's Health System; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-site massages

Employee Assistance Program

Personify Health Wellness tool access

Career development trainings

Job summary

St. Luke’s Health System in Boise, Idaho, is seeking a Customer Service Specialist to resolve self-pay accounts and support patient billing inquiries. You will answer inbound calls, verify information, collect balances, and escalate complex issues under supervision to maintain accuracy and HIPAA compliance.

We offer competitive pay and a robust benefits package with on-site wellness options, Employee Assistance Program, and professional development opportunities to help you grow with the team.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year relevant experience.

Responsibilities

• Resolve self-pay accounts and collect patient balances.
• Answer inbound calls from patients or representatives, and provide information.
• Explain billing procedures and statements while maintaining HIPAA compliance.
• Document activities and escalate complex issues as needed.
• Collaborate with hospital departments to resolve accounts efficiently.

Skills

Customer service

Phone support

Communication

Problem solving

Education

High school diploma or equivalent

Job description

St. Luke’s Health System in Boise, Idaho, is seeking a Customer Service Specialist to resolve self-pay accounts and support patient billing inquiries. You will answer inbound calls, verify information, collect balances, and escalate complex issues under supervision to maintain accuracy and HIPAA compliance.

We offer competitive pay and a robust benefits package with on-site wellness options, Employee Assistance Program, and professional development opportunities to help you grow with the team.