Patient Billing & Call Center Specialist

Apex Systems, LLC; Boise (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and/or障

401K with company match

ESPP

HSA

EAP with counseling

Discount program

Certification prep

Job summary

Everforth Apex seeks a Customer Service Specialist in Boise, ID to handle self-pay accounts onsite. You will resolve patient inquiries, verify identities, and document actions while meeting strict call metrics in a fast-paced healthcare setting.

Responsibilities include calling patients and offices, following scripts, and escalating complex issues as needed. A minimum of 2 years in a related role is required, with strong communication skills and HIPAA awareness.

Qualifications

• Minimum 2 years in a call center, customer service, collections, healthcare customer service, or revenue cycle environment.
• Demonstrated ability to process information quickly, accurately, and efficiently.
• Experience in a metrics-driven environment focused on productivity, quality, and customer experience.
• Ability to work in a fast-paced environment without sacrificing accuracy or quality.

Responsibilities

• Accept inbound phone calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns.
• Make outbound phone calls to patients, physician offices, and insurance carriers as needed.
• Verify each patient’s identity before disclosing information and update account details.
• Maintain quality results by adhering to guidelines, call metrics, and time management standards.
• Follow scripts to facilitate consistent and expedient account resolution.
• Respond to patient inquiries regarding billing procedures, policies, and statements.
• Document all patient account activities concisely, including future steps needed for resolution.
• Escalate complex issues appropriately and prepare written responses when necessary.

Skills

Inbound calls

HIPAA compliance

Healthcare revenue cycle

Customer service metrics

Fast-paced environment

Job description

Everforth Apex seeks a Customer Service Specialist in Boise, ID to handle self-pay accounts onsite. You will resolve patient inquiries, verify identities, and document actions while meeting strict call metrics in a fast-paced healthcare setting.

Responsibilities include calling patients and offices, following scripts, and escalating complex issues as needed. A minimum of 2 years in a related role is required, with strong communication skills and HIPAA awareness.