Patient Support Specialist - Billing

Randstad USA; Boise (ID); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly wage

Daytime schedule

Training & mentorship

Job summary

Randstad USA in Boise, ID is seeking a Customer Service Specialist to be the primary contact for patients regarding self-pay accounts and billing inquiries. You will handle inbound and outbound calls, resolve questions, collect balances, and maintain positive relationships with patients, guarantors, and internal business office departments.

The role requires a High School diploma, 1 year of customer service or healthcare billing experience, and familiarity with insurance claims and medical

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in customer service, call center, or healthcare billing operations.
• Quality understanding of insurance claim processing and medical billing terminology preferred.
• Proficiency with phone systems, account management software, and electronic documentation tools.

Responsibilities

• Accept inbound calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns promptly.
• Make outbound calls to patients, provider offices, and insurance carriers as needed to facilitate account resolution.
• Adhere strictly to all healthcare laws, regulations, and industry standards, including HIPAA guidelines and patient verification protocols.
• Maintain call quality and productivity standards while following provided scripts for consistent account resolution.

Skills

Telephone Etiquette

Customer Relations

Patient Support

Education

High School

Job description

We are seeking a dedicated Customer Service Specialist to join a growing healthcare team in Boise, ID. In this role, you will serve as the primary point of contact for patients regarding self-pay accounts and billing inquiries. You will handle inbound and outbound calls, answer billing questions, resolve complaints, collect balances, and maintain positive relationships with patients, guarantors, and internal business office departments.

salary: $23 - $26 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Accept inbound calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns promptly
• Make outbound calls to patients, provider offices, and insurance carriers as needed to facilitate account resolution
• Adhere strictly to all healthcare laws, regulations, and industry standards, including HIPAA guidelines and patient verification protocols
• Maintain call quality and productivity standards while following provided scripts for consistent account resolution

Qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in customer service, call center, or healthcare billing operations
• Quality understanding of insurance claim processing and medical billing terminology preferred
• Proficiency with phone systems, account management software, and electronic documentation tools
• Years of experience: 2 years
• Experience level: Experienced

Benefits

• Competitive hourly wage of $21.00 - $22.00/hr
• Consistent daytime working schedule
• Professional environment with opportunities for ongoing training, development, and mentorship

Skills

• Telephone Etiquette
• Customer Relations
• Patient Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• High School (required)