Patient Billing Specialist

Logan Health; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Logan Health in Montana is looking for a dedicated Customer Service Representative to join our Patient Accounting team. You will be the main contact for patients and customers, handling billing inquiries, payments, and account information with a focus on accuracy and patient satisfaction.

The role emphasizes resolving issues, posting payments, and coordinating with providers and payers to ensure timely, compliant claim processing. A background in healthcare billing and HIPAA awareness is a plus.

Qualifications

• 1+ years of experience in a customer service, front office role.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.

Responsibilities

• Respond to patient inquiries about billing, accounts, and payment options professionally.
• Explain billing statements, EOBs, and insurance claims to patients.
• Post payments and adjustments accurately and in line with statements and insurance rules.
• Collaborate with team to resolve billing issues and escalate when needed.
• Keep patient records accurate and update account information regularly.
• Log customer interactions clearly in the billing system.
• Act as a liaison between patients, providers, and payers to resolve account issues.

Skills

Customer service

Interpersonal skills

Data entry

Microsoft Office

Tools

Microsoft Excel

Job description

Logan Health in Montana is looking for a dedicated Customer Service Representative to join our Patient Accounting team. You will be the main contact for patients and customers, handling billing inquiries, payments, and account information with a focus on accuracy and patient satisfaction.

The role emphasizes resolving issues, posting payments, and coordinating with providers and payers to ensure timely, compliant claim processing. A background in healthcare billing and HIPAA awareness is a plus.