Customer Service Representative

Logan Health; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Logan Health in Montana is looking for a dedicated Customer Service Representative to join our Patient Accounting team. You will be the main contact for patients and customers, handling billing inquiries, payments, and account information with a focus on accuracy and patient satisfaction.

The role emphasizes resolving issues, posting payments, and coordinating with providers and payers to ensure timely, compliant claim processing. A background in healthcare billing and HIPAA awareness is a plus.

Qualifications

• 1+ years of experience in a customer service, front office role.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.

Responsibilities

• Respond to patient inquiries about billing, accounts, and payment options professionally.
• Explain billing statements, EOBs, and insurance claims to patients.
• Post payments and adjustments accurately and in line with statements and insurance rules.
• Collaborate with team to resolve billing issues and escalate when needed.
• Keep patient records accurate and update account information regularly.
• Log customer interactions clearly in the billing system.
• Act as a liaison between patients, providers, and payers to resolve account issues.

Skills

Customer service

Interpersonal skills

Data entry

Microsoft Office

Tools

Microsoft Excel

Job description

About Logan Health

At Logan Health, we're more than just a healthcare provider - we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Job Overview

We are seeking a dedicated and customer-focused Customer Service Representative to join our Patient Accounting team. In this dynamic role, you will be the key point of contact for patients and customers, expertly managing inquiries related to billing, payments, and account information. Your commitment to resolving issues and ensuring timely and accurate claim resolutions will help us maintain the highest standards of professionalism and customer satisfaction, driving our mission forward.

Key Responsibilities

• Respond to patient inquiries about billing, accounts, and payment options professionally and promptly.
• Help patients understand billing statements, EOBs, and insurance claims.
• Post payments and adjustments accurately, ensuring alignment with statements and insurance rules.
• Work with team members to resolve billing issues and escalation as needed.
• Keep patient records accurate and update account information regularly.
• Log customer interactions clearly in the billing system.
• Act as a liaison between patients, providers, and payers to resolve account issues.
• Complete tasks efficiently, meeting productivity and quality standards.
• Participate in team meetings and training for ongoing improvement.
• Maintain reliable attendance as per schedule.
• Perform additional duties as required.

Basic Qualifications

• 1+ years of experience in a customer service, front office role.
• Excellent interpersonal and customer service skills
• Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.

Preferred Qualifications

• Experience in a hospital or medical office setting.
• Ability to clearly convey patient account information.
• Organizational and critical thinking skills; capable of prioritizing tasks and working independently or as part of a team.
• Understanding of HIPAA and confidentiality guidelines.

Shift and Schedule

Shift: Day Shift - 8 Hours (United States of America)

Schedule: Please know schedules and shifts are subject to change based on patient care and department/organizational needs. We are committed to creating a supportive, team-driven environment where your skills can flourish. Our organization operates 24/7, offering flexibility in your schedule while empowering you to be a part of something bigger - improving healthcare outcomes for all. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

One Sky Health

Welcome to One Sky Health and thank you for your interest in becoming a part of our team. We believe that everyone who works at One Sky Health is a caregiver, regardless of their position. We provide competitive pay and a comprehensive benefits package. Our employees are motivated by our commitment to provide quality patient care for our community. Our people are everything. The amazing providers, employees, and volunteers at One Sky Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day.

Do you dream of living and working in a beautiful area surrounded by stunning scenery and endless recreation? Are you ready to evolve your career while working alongside passionate, talented, brilliant people? Join our remarkable team and create positive patient experiences every day!