Patient Billing & Financial Counseling Specialist II

Washington University; Missouri; On-site; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis seeks a Billing/Patient Access specialist who gathers insurance details and counsels patients on financial assistance. You will register new patients and help with forms, review schedules, and send reminders for appointments.

You’ll explain billing steps to patients and staff, support account maintenance, and assist with insurance questions and scheduling tasks as needed.

Qualifications

• Education: High school diploma or equivalent.
• Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.
• Basic Life Support certification must be obtained within one month of hire date.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Skills

Customer Service

Effective Written Communication

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Scheduling

Team Collaboration

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Washington University in St. Louis seeks a Billing/Patient Access specialist who gathers insurance details and counsels patients on financial assistance. You will register new patients and help with forms, review schedules, and send reminders for appointments.

You’ll explain billing steps to patients and staff, support account maintenance, and assist with insurance questions and scheduling tasks as needed.