Patient Billing & Service Lead – Guarantor Collections

Piedmont; Atlanta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking a Customer Service representative to handle and resolve incoming inquiries from patients and guarantors across hospital and physician settings. The role emphasizes consistent patient experiences and leadership to teammates.

The incumbent will follow up on outstanding balances via outbound calls and provide financial counseling resources to offices and patients, reporting to the Director of Customer Service.

Qualifications

• 2 years relevant healthcare Revenue Cycle experience, preferably within a Customer Service or Patient Accounts setting.
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality.
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment

Responsibilities

• Handle and resolve incoming customer inquiries and/or concerns escalated to them with a consistent and seamless experience.
• Follow up on and collect outstanding guarantor balances through outbound phone contact.
• Provide financial counseling resources to physician's offices, hospitals, and patients/guarantors; act as a leader to team members.

Skills

Customer service

Revenue Cycle knowledge

Team leadership

Healthcare billing experience

Education

H.S. Diploma or GED

Bachelor's Degree Preferred

Tools

Epic Resolute Hospital & Professional Billing

Epic SBO (Single Billing Office)

Cisco Unified Contact Center

Job description

Piedmont Healthcare Corporate is seeking a Customer Service representative to handle and resolve incoming inquiries from patients and guarantors across hospital and physician settings. The role emphasizes consistent patient experiences and leadership to teammates.

The incumbent will follow up on outstanding balances via outbound calls and provide financial counseling resources to offices and patients, reporting to the Director of Customer Service.