Contract

Roesseljoy; Westwood (KY); On-site; USD 38,000 - 60,000; Full time

Job summary

Roesseljoy in Westwood, United States is seeking a Customer Service & Patient Collections Associate to manage billing inquiries and collections with a patient-centric approach. You'll respond to inquiries via phone, mail, and electronic messaging, verify insurance, interpret EOBs, and coordinate benefits to help patients and guarantors resolve accounts promptly.

The role emphasizes accuracy and timely communication with payers and patients.

Responsibilities

• Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding a wide range of billing and account-related issues.
• Research and resolve patient billing inquiries by working with insurance companies, third-party payers, and other external contacts. Communicate findings accurately and promptly to patients and guarantors.
• Collect outstanding balances and update patient demographic and insurance information during patient interactions.
• Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
• Understand and apply hospital and professional billing practices, including: Reading and interpreting Explanation of Benefits (EOBs); Billing commercial and government payers; Resolving claim denials; Assisting patients with coordination of benefits (COB) and other insurance-related issues.
• Respond to complex patient and guarantor concerns, including: Secondary billing; Coordination of benefits; Verification of copays, coinsurance, and deductibles.

Job description

Customer Service & Patient Collections Associate

Westwood, United States | Posted on 09/29/2026

· Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding a wide range of billing and account-related issues.

· Research and resolve patient billing inquiries by working with insurance companies, third-party payers, and other external contacts. Communicate findings accurately and promptly to patients and guarantors.

· Collect outstanding balances and update patient demographic and insurance information during patient interactions.

· Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.

· Understand and apply hospital and professional billing practices, including:

• Reading and interpreting Explanation of Benefits (EOBs)
• Billing commercial and government payers
• Resolving claim denials
• Assisting patients with coordination of benefits (COB) and other insurance-related issues

· Respond to complex patient and guarantor concerns, including:

• Secondary billing
• Coordination of benefits
• Verification of copays, coinsurance, and deductibles