Revenue Cycle Lead: Patient Billing & Collections

20 Northeast Georgia Medical Center, Inc.; Georgia; Hybrid; USD 52,000 - 68,000; Full time

Job summary

Northeast Georgia Health System seeks a Patient Contact Center Team Lead to support the PCC Supervisors and Manager in daily operations, monitor call volumes, and ensure service standards during high-volume periods. The role includes handling specialty accounts, coaching staff, and ensuring accurate documentation.

Ideal candidates will have CPAR certification, a high school diploma, and at least five years of hospital or business office collections experience, with strong communication and

Qualifications

• CPAR Certification is required and a High School Diploma is required.
• Minimum of five years of hospital or business office collections experience.

Responsibilities

• Assist PCC Supervisors and Manager with day-to-day operations of the Patient Contact Center.
• Monitor call volumes to ensure service standards and handle high-volume periods.
• Provide staff with support, answer questions, and ensure accurate information and excellent customer service.
• Respond to escalated calls and act as liaison for the systemwide Patient Complaint Management System.
• Review and analyze data and reports to achieve performance goals and trends.
• Assist with onboarding, training and coaching of new team members.
• Ensure compliance with all standards, guidelines, and policies.

Skills

Revenue Cycle knowledge

Microsoft Office

Customer service

Communication skills

Team leadership

Education

High School Diploma

CPAR Certification

Tools

ACD Dialer

Revenue Cycle software

Job description

Northeast Georgia Health System seeks a Patient Contact Center Team Lead to support the PCC Supervisors and Manager in daily operations, monitor call volumes, and ensure service standards during high-volume periods. The role includes handling specialty accounts, coaching staff, and ensuring accurate documentation.

Ideal candidates will have CPAR certification, a high school diploma, and at least five years of hospital or business office collections experience, with strong communication and