Patient Billing & Collections Specialist

Paycom; Jacksonville (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

GI Alliance seeks an experienced Patient Account Representative to handle inbound patient billing inquiries, collect balances, and set up payment plans. The role requires updating patient demographics, reviewing insurance information, and escalating as needed to collections while ensuring timely payments.

The ideal candidate will have 2–4 years in customer service or collections, strong communication, and proficiency with MS Office to support accurate billing processes in a fast-paced healthcare

Qualifications

• Excellent written and verbal communication required.
• Customer service skills required.
• MS Office experience, particularly Word and Excel.
• Ability to type at least 30 wpm.
• Experience with appeals and obtaining claim status preferred.

Responsibilities

• Take inbound calls from patients and answer billing questions.
• Collect on outstanding patient balances and structure payment plans.
• Update patient demographics and insurance information.
• Refer accounts to collections when appropriate.
• Ensure timely receipt of payments and refile claims when needed.
• Coordinate with insurance carriers on claim status.

Skills

Excellent communication

Customer service

MS Word

MS Excel

Typing 30 wpm

Claim status

Multi-tasking

Read medical benefits

Computer skills

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

GI Alliance seeks an experienced Patient Account Representative to handle inbound patient billing inquiries, collect balances, and set up payment plans. The role requires updating patient demographics, reviewing insurance information, and escalating as needed to collections while ensuring timely payments.

The ideal candidate will have 2–4 years in customer service or collections, strong communication, and proficiency with MS Office to support accurate billing processes in a fast-paced healthcare