Customer Service Patient Liability Rep II (Fully Remote)

Piedmont Healthcare; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Piedmont Healthcare is a major health system in the United States seeking a customer service leader focused on financial counseling for patients and guarantors. The role handles inquiries, resolves issues, and guides patients through billing challenges.

You will provide resources to physician offices, hospitals, and patients, outbound collections, and report to the Director of Customer Service. Bachelor's degree preferred, two years revenue cycle experience, and expertise with Epic Resolute and

Qualifications

• Two years of healthcare revenue cycle experience required.
• High school diploma required; bachelor's degree preferred.
• Experience with Epic Resolute and Cisco Unified Contact Center required.

Responsibilities

• Handle and resolve incoming inquiries and concerns escalated from patients and guarantors.
• Provide financial counseling resources to physician offices, hospitals, and patients/guarantors.
• Collect outstanding balances through outbound phone contact.
• Report directly to the Director of Customer Service.

Skills

Revenue cycle experience

Healthcare experience

Leadership

Education

High school diploma

Bachelor's degree

Tools

Epic Resolute

Cisco Unified Contact Center

Job description

• This role is responsible for handling and resolving incoming customer inquiries and concerns escalated from patients and guarantors.
• The position involves acting as a leader to other team members and ensuring a consistent, seamless experience.

Key Responsibilities:

• Provide financial counseling resources to physician offices, hospitals, and patients/guarantors.
• Collect outstanding balances through outbound phone contact.
• Report directly to the Director of Customer Service.

Qualifications:

• High school diploma required; bachelor's degree preferred.
• Two years of relevant healthcare revenue cycle experience required.
• Experience with Epic Resolute and Cisco Unified Contact Center required.

Piedmont Healthcare is a healthcare system providing hospital and physician services. It operates as a large corporate entity focused on revenue cycle management and patient service.