Customer Service Patient Liability Rep II

Piedmont; Atlanta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking a Customer Service representative to handle and resolve incoming inquiries from patients and guarantors across hospital and physician settings. The role emphasizes consistent patient experiences and leadership to teammates.

The incumbent will follow up on outstanding balances via outbound calls and provide financial counseling resources to offices and patients, reporting to the Director of Customer Service.

Qualifications

• 2 years relevant healthcare Revenue Cycle experience, preferably within a Customer Service or Patient Accounts setting.
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality.
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment

Responsibilities

• Handle and resolve incoming customer inquiries and/or concerns escalated to them with a consistent and seamless experience.
• Follow up on and collect outstanding guarantor balances through outbound phone contact.
• Provide financial counseling resources to physician's offices, hospitals, and patients/guarantors; act as a leader to team members.

Skills

Customer service

Revenue Cycle knowledge

Team leadership

Healthcare billing experience

Education

H.S. Diploma or GED

Bachelor's Degree Preferred

Tools

Epic Resolute Hospital & Professional Billing

Epic SBO (Single Billing Office)

Cisco Unified Contact Center

Job description

Overview

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns escalated to them by providing patients/guarantors from both hospitals and physician's offices with a consistent and seamless experience, as well as acting as a leader to other team members. The incumbent is also responsible for following up on and collecting outstanding guarantor balances(both hospital and professional), through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors when necessary. This representative reports to the Director of Customer Service.

Overview

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns escalated to them by providing patients/guarantors from both hospitals and physician's offices with a consistent and seamless experience, as well as acting as a leader to other team members. The incumbent is also responsible for following up on and collecting outstanding guarantor balances(both hospital and professional), through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors when necessary. This representative reports to the Director of Customer Service.

Responsibilities

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns escalated to them by providing patients/guarantors from both hospitals and physician's offices with a consistent and seamless experience, as well as acting as a leader to other team members. The incumbent is also responsible for following up on and collecting outstanding guarantor balances(both hospital and professional), through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors when necessary. This representative reports to the Director of Customer Service.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Bachelor's Degree from an accredited university Preferred

Work Experience

• 2 years Relevant healthcare Revenue Cycle experience, preferably within a Customer Service or Patient Accounts setting Required
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Required
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment Required

Licenses and Certifications

• CPAR and/or CHAA Certification Preferred

Business Unit : Company Name: Piedmont Healthcare Corporate