Patient Billing & Relations Specialist

careers-airmethods; California (MO); On-site; USD 33,000 - 48,000; Full time

Job summary

Air Methods seeks a Patient Relations Specialist to handle patient billing and collections, explain coverage options, and secure reimbursement from patients and responsible parties. The role requires strong communication, organizational, and problem-solving skills, with experience in healthcare billing and debt counseling.

Bilingual English/Spanish is preferred, and familiarity with Dialer systems is expected.

Qualifications

• High school diploma or GED with 3-4 years related experience or equivalent
• 4-5 years healthcare billing/collections experience preferred
• Knowledge of Government, Commercial and Private payers required
• 2 years experience in high-dollar collection and debt counseling preferred
• Dialer experience required

Responsibilities

• Handle incoming/outgoing calls with patients/guarantors, insurance companies, and attorneys; transfer as needed
• Review and resolve accounts with uninsured patients or remaining balances after insurance; discuss coverage and payment options
• Document and resolve patient communications; ensure accuracy and timeliness
• Perform skip tracing to locate contacts
• Collaborate cross-functionally to complete department tasks
• Assist in remedial training and cross-functional projects
• Other duties as assigned

Skills

Communication skills

Organizational skills

Customer service

Problem-solving

Decision making

Bilingual (English/Spanish)

Dialer software

Microsoft Office

Education

AAHAM certification

High school diploma or GED

Tools

Dialer software

Microsoft Office (Word, Excel, Outlook)

Job description

Air Methods seeks a Patient Relations Specialist to handle patient billing and collections, explain coverage options, and secure reimbursement from patients and responsible parties. The role requires strong communication, organizational, and problem-solving skills, with experience in healthcare billing and debt counseling.

Bilingual English/Spanish is preferred, and familiarity with Dialer systems is expected.