Patient Billing & Payment Counselor

Prevea Health; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Prevea Health in Green Bay, WI seeks a Back Patient Account Representative in the Business Office. This full-time role focuses on counseling patients with outstanding balances and arranging payment plans while upholding the clinic's professional standards.

In this position you will communicate clearly with patients, set up payment schedules, and maintain accurate documentation in the patient accounting system, supporting the revenue cycle and patient service goals.

Qualifications

• 1-3 years collections experience.
• High School Diploma or GED.

Responsibilities

• Counsel patients regarding outstanding balances and available financial arrangements.
• Set up and manage payment plans with patients per clinic guidelines.
• Coordinate with other departments to keep accounts accurate.
• Document all patient communications and payment activity in the accounting system.
• Maintain flexible scheduling to meet service needs.

Skills

Communication

Empathy

Professionalism

Patient service

Education

High School Diploma

GED

Job description

Prevea Health in Green Bay, WI seeks a Back Patient Account Representative in the Business Office. This full-time role focuses on counseling patients with outstanding balances and arranging payment plans while upholding the clinic's professional standards.

In this position you will communicate clearly with patients, set up payment schedules, and maintain accurate documentation in the patient accounting system, supporting the revenue cycle and patient service goals.