Patient Account Representative Business

Prevea Health; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Prevea Health in Green Bay, WI seeks a Back Patient Account Representative in the Business Office. This full-time role focuses on counseling patients with outstanding balances and arranging payment plans while upholding the clinic's professional standards.

In this position you will communicate clearly with patients, set up payment schedules, and maintain accurate documentation in the patient accounting system, supporting the revenue cycle and patient service goals.

Qualifications

• 1-3 years collections experience.
• High School Diploma or GED.

Responsibilities

• Counsel patients regarding outstanding balances and available financial arrangements.
• Set up and manage payment plans with patients per clinic guidelines.
• Coordinate with other departments to keep accounts accurate.
• Document all patient communications and payment activity in the accounting system.
• Maintain flexible scheduling to meet service needs.

Skills

Communication

Empathy

Professionalism

Patient service

Education

High School Diploma

GED

Job description

JOB REQUIREMENTS: Back Patient Account Representative - Business Office

#26-387 Green Bay, Wisconsin, United States

Email Copy Location Tulip Lane-023 Description This position is full-time, 40-hours per week. It is full-time benefit eligible. Patient Account Representative Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

At Prevea Health, the Patient Account Representative works directly with patients who have outstanding balances for services. This role is responsible for counseling patients on financial options, establishing payment arrangements in accordance with clinic credit and collection policies, and maintaining positive, respectful relationships while supporting the clinic's revenue cycle. The position requires strong communication skills, empathy, and the ability to navigate sensitive financial conversations professionally.

What you will do

Counsel patients regarding outstanding balances and available financial arrangements, explaining clinic policies and payment options clearly and compassionately to support patient understanding and satisfaction.

Receives incoming phone calls from patients to set up, document, and manage payment plans in accordance with clinic credit and collection guidelines. Work with patients who have outstanding self-pay balances to ensure timely resolution, appropriate follow-up, and accurate account status.

Communicate effectively with other Business Office departments regarding patient accounts, payment arrangements, and account status to ensure continuity and accuracy.

Maintain thorough and accurate documentation of patient communications, payment plans, and account activity within the patient accounting system. Maintain the ability to work a flexible schedule as needed to meet departmental and patient service needs. Perform other related duties as assigned to support Business Office Operations.

Education Qualifications

• High School Diploma
• and/or GED

Required Experience Qualifications

• 1-3 years Collection

Experience Preferred

• 1-3 Years Healthcare And Insurance Experience helpful

Preferred Skills and Abilities

• Demonstrated ability to interact with patients in a courteous, respectful, and professional manner, consistently upholding the clinic's professional image—even in challenging or emotionally charged situations.
• Maintains a positive, calm, and solution-oriented attitude when working with patients experiencing financial stress.

Prevea is an Equal Employment Opportunity/Affirmative Action employer