Patient Billing & Insurance Coordinator

Smile Doctors; Suwanee (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and life保险

Short and long-term disability

401(k) plan

2 weeks paid time off in first year +

Discounts on braces and clear aligners

Job summary

Serenity Orthodontics is seeking a Financial Coordinator to manage billing, collections, and insurance processing. You will contact patients about past due balances, coordinate with clinic teams to collect payments, and guide patients through payment arrangements while maintaining HIPAA compliance.

The role requires strong customer service, organization, and problem solving in a fast-paced environment. Proficiency in MS Office, SharePoint, and Excel is expected.

Qualifications

• High School diploma required.
• Minimum 1 year experience in billing, collections, or insurance processing.
• Basic knowledge of computer and standard office equipment.
• Basic knowledge of mathematical principals.
• Basic knowledge of current collection laws preferred.
• Basic knowledge of insurance administration or processing.
• Intermediate knowledge of MS Office Applications with proficiency in SharePoint & Excel.

Responsibilities

• Communicate with patients regarding past due accounts via phone, email, and text messaging.
• Work with clinic team to ensure payments are collected.
• Collect and process payments on past due accounts.
• Arrange payment plans with patients as needed.
• Process and document clinic forms to ensure HIPAA and state compliance.
• Verify patient eligibility, submit insurance claims, and manage until claims are funded.
• May reconcile cash balance and manage accounts receivable and payables, including bank deposits.
• Adjust patient ledgers.

Skills

Customer service

Organization

Time management

Problem solving

Education

High School diploma

Job description

Serenity Orthodontics is seeking a Financial Coordinator to manage billing, collections, and insurance processing. You will contact patients about past due balances, coordinate with clinic teams to collect payments, and guide patients through payment arrangements while maintaining HIPAA compliance.

The role requires strong customer service, organization, and problem solving in a fast-paced environment. Proficiency in MS Office, SharePoint, and Excel is expected.