Financial Coordinator

Smile Doctors; Suwanee (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and life保险

Short and long-term disability

401(k) plan

2 weeks paid time off in first year +

Discounts on braces and clear aligners

Job summary

Serenity Orthodontics is seeking a Financial Coordinator to manage billing, collections, and insurance processing. You will contact patients about past due balances, coordinate with clinic teams to collect payments, and guide patients through payment arrangements while maintaining HIPAA compliance.

The role requires strong customer service, organization, and problem solving in a fast-paced environment. Proficiency in MS Office, SharePoint, and Excel is expected.

Qualifications

• High School diploma required.
• Minimum 1 year experience in billing, collections, or insurance processing.
• Basic knowledge of computer and standard office equipment.
• Basic knowledge of mathematical principals.
• Basic knowledge of current collection laws preferred.
• Basic knowledge of insurance administration or processing.
• Intermediate knowledge of MS Office Applications with proficiency in SharePoint & Excel.

Responsibilities

• Communicate with patients regarding past due accounts via phone, email, and text messaging.
• Work with clinic team to ensure payments are collected.
• Collect and process payments on past due accounts.
• Arrange payment plans with patients as needed.
• Process and document clinic forms to ensure HIPAA and state compliance.
• Verify patient eligibility, submit insurance claims, and manage until claims are funded.
• May reconcile cash balance and manage accounts receivable and payables, including bank deposits.
• Adjust patient ledgers.

Skills

Customer service

Organization

Time management

Problem solving

Education

High School diploma

Job description

Looking for a career that makes you smile?

We’re seeking a Financial Coordinator to join our growing team.

Responsible for performing various financial, administrative and insurance related activities. Contacts patients regarding past due balances and facilitates payment arrangements. Verifies insurance coverage and clarifies available financial resources for patient care.

How you’ll make us better:

• Communicate with patients regarding past due accounts using phone, email, and text messaging
• Work with clinic team members to ensure payments are collected
• Collect and process payments on past due accounts
• Work with patients to make payment arrangements as necessary
• Perform general office and administrative duties assisting with the patient process
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts)
• Verify patient eligibility, submit insurance claims, and manage process until claim is funded
• May reconcile cash balance and manage Account Receivables and Payables, including making bank deposits
• Adjust patient ledgers

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Skilled in customer service
• Skilled in organization and time management
• Skilled in problem-solving techniques
• Ability to work in a fast-paced, agile, and delivery-focused culture

Prerequisites for success:

• High School diploma required
• Minimum of 1 (one) year experience in billing, collections, or insurance processing
• Basic knowledge of computer and standard office equipment
• Basic knowledge of mathematical principals
• Basic knowledge of current collection laws preferred
• Basic knowledge of insurance administration or processing
• Intermediate knowledge of MS Office Applications with proficiency in SharePoint & Excel

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Serenity Orthodontics?

As an affiliate of the nation’s leading Orthodontic Support Organization, Serenity Orthodontics offers world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Serenity Orthodontics offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.