Ortho Collections Coordinator

Amarillo Pediatrics Dentistry and Orthodontics PA; Amarillo (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO

Health benefits

Opportunities for professional growth

Job summary

Amarillo Pediatrics Dentistry and Orthodontics PA is seeking an Orthodontic Collections Coordinator to manage patient balances, insurance follow-up, and payment plans with empathy and accuracy. This role requires organizational and communication strengths, experience with Open Dental, Orthobanc, and PayConnect, and a focus on compliance and customer service.

The ideal candidate will handle due balances, coordinate with the billing team, and ensure financial clearance before debonding or

Qualifications

• Minimum 2 years of experience in patient financial communication or collections.
• Strong understanding of insurance follow-up, AR management, and payment plan administration.
• Proficient in Open Dental and familiar with Orthobanc, PayConnect, or similar systems.
• Excellent organizational and analytical skills.
• Professional, empathetic communication style with patients and families.
• Previous experience in dental or orthodontic collections preferred.

Responsibilities

• Respond promptly to patient calls, emails, and in-person inquiries regarding balances and payment plans.
• Explain insurance contributions, balances, and payment schedules to patients and parents.
• Follow-up on delayed insurance claims impacting patient balances.
• Document all financial interactions accurately in Open Dental.
• Create, modify, and maintain orthodontic payment plans in Open Dental.
• Review terminated accounts weekly, monitor delinquency, and take corrective action.
• Reconcile daily payments with the Patient Coordinator.
• Ensure treatment does not begin without verified financial clearance.

Skills

Patient financial communication

AR management

Payment plan administration

Organizational skills

Analytical skills

Empathetic communication

Dental/orthodontic collections

Tools

Open Dental

Orthobanc

PayConnect

Job description

• Location 2300 Wolflin Avenue,Amarillo, TX, 79109,United States
• Employee Type FT Non-Exempt
• Manage Others No

Contact information

• Name Kaleb H.

Description

The Orthodontic Collections Coordinator ensures the timely, accurate, and professional management of all orthodontic patient and insurance collections. This role maintains compliance with Orthodontic Collection Procedures, manages payment plans, and provides compassionate communication with patients regarding financial responsibilities.

The ideal candidate is organized, proactive, and confident in managing patient accounts while demonstrating strong attention to detail and exceptional customer service.

Requirements

• Minimum 2 years of experience in patient financial communication or collections.
• Strong understanding of insurance follow-up, AR management, and payment plan administration.
• Proficient in Open Dental and familiar with Orthobanc, PayConnect, or similar systems.
• Excellent organizational and analytical skills.
• Professional, empathetic communication style with patients and families.
• Previous experience in dental or orthodontic collections preferred.

Summary

• Respond promptly to patient calls, emails, and in -person inquiries regarding balances, collections, and payment plans.
• Clearly explain insurance contributions, balances, and payment schedules to patients and parents.
• Follow-up on delayed insurance claims impacting patient balances.
• Document all financial interactions accurately in Open Dental
• Conduct HFD (Hardship Financial Discussion) consult when applicable.
• Review and respond to all call center messages related to collections or debonding.
• Create, modify, and maintain orthodontic payment plans in Open Dental
• Review Orthobanc terminated accounts weekly, monitor delinquency, and take corrective action.
• Track active payment drafts through Orthobanc, PayConnect, or other processors.
• Confirm accounts are financially cleared prior to debonding.
• Reconcile daily payments with the Patient Coordinator.
• Partner with the Treatment Coordinator to ensure treatment does not begin without verified financial clearance.

D. Insurance & Evaluation Support

• Verify orthodontic insurance benefits, frequency limits, and lifetime maximums.
• Confirm coverage for scheduled evaluations the day prior.
• Follow up on unposted or delayed insurance payments.

E. Coordination & Administrative Support

• Work closely with the billing and administrative teams to ensure accurate guarantor data before collections transfer.
• Maintain HIPAA compliance and financial documentation standards.
• Support the billing department with adjustment procedures as needed.
• Communicate proactively with leadership regarding high-risk or special circumstance accounts.
• Competitive hourly/salary rate based on experience.
• PTO, health benefits, and opportunities for professional growth.