Orthodontic Collections Specialist — Patient Accounts & Plans

Amarillo Pediatrics Dentistry and Orthodontics PA; Amarillo (TX); Presencial; USD 22.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

PTO

Health benefits

Opportunities for professional growth

Resumo da vaga

Amarillo Pediatrics Dentistry and Orthodontics PA is seeking an Orthodontic Collections Coordinator to manage patient balances, insurance follow-up, and payment plans with empathy and accuracy. This role requires organizational and communication strengths, experience with Open Dental, Orthobanc, and PayConnect, and a focus on compliance and customer service.

The ideal candidate will handle due balances, coordinate with the billing team, and ensure financial clearance before debonding or

Qualificações

• Minimum 2 years of experience in patient financial communication or collections.
• Strong understanding of insurance follow-up, AR management, and payment plan administration.
• Proficient in Open Dental and familiar with Orthobanc, PayConnect, or similar systems.
• Excellent organizational and analytical skills.
• Professional, empathetic communication style with patients and families.
• Previous experience in dental or orthodontic collections preferred.

Responsabilidades

• Respond promptly to patient calls, emails, and in-person inquiries regarding balances and payment plans.
• Explain insurance contributions, balances, and payment schedules to patients and parents.
• Follow-up on delayed insurance claims impacting patient balances.
• Document all financial interactions accurately in Open Dental.
• Create, modify, and maintain orthodontic payment plans in Open Dental.
• Review terminated accounts weekly, monitor delinquency, and take corrective action.
• Reconcile daily payments with the Patient Coordinator.
• Ensure treatment does not begin without verified financial clearance.

Conhecimentos

Patient financial communication

AR management

Payment plan administration

Organizational skills

Analytical skills

Empathetic communication

Dental/orthodontic collections

Ferramentas

Open Dental

Orthobanc

PayConnect

Descrição da vaga

Amarillo Pediatrics Dentistry and Orthodontics PA is seeking an Orthodontic Collections Coordinator to manage patient balances, insurance follow-up, and payment plans with empathy and accuracy. This role requires organizational and communication strengths, experience with Open Dental, Orthobanc, and PayConnect, and a focus on compliance and customer service.

The ideal candidate will handle due balances, coordinate with the billing team, and ensure financial clearance before debonding or