Patient Account Representative

GI ALLIANCE; Jacksonville (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

GI Alliance seeks an experienced Patient Account Representative to handle inbound patient billing inquiries, collect balances, and set up payment plans. The role requires updating patient demographics, reviewing insurance information, and escalating as needed to collections while ensuring timely payments.

The ideal candidate will have 2–4 years in customer service or collections, strong communication, and proficiency with MS Office to support accurate billing processes in a fast-paced healthcare

Qualifications

• Excellent written and verbal communication required.
• Customer service skills required.
• MS Office experience, particularly Word and Excel.
• Ability to type at least 30 wpm.
• Experience with appeals and obtaining claim status preferred.

Responsibilities

• Take inbound calls from patients and answer billing questions.
• Collect on outstanding patient balances and structure payment plans.
• Update patient demographics and insurance information.
• Refer accounts to collections when appropriate.
• Ensure timely receipt of payments and refile claims when needed.
• Coordinate with insurance carriers on claim status.

Skills

Excellent communication

Customer service

MS Word

MS Excel

Typing 30 wpm

Claim status

Multi-tasking

Read medical benefits

Computer skills

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

GI Alliance is seeking an experienced Patient Account Representative I.Duties of this position include, but are not limited to, the following:Position purposeTake inbound call from patients and answer billing questions. Collect on outstanding patient balances.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Take calls from patients who have questions regarding their bill.Assist patient by resolving their inquiry by answering their question either verbally or in writing.Initiate telephone contact with patients to collect on outstanding balances prior to their next appointment.Update patient demographics.Structure payment plans for patients.Ensure timely receipt of payments.Interpret patients benefits in order to answer billing questions accurately.Place eligible accounts with the collection agency.Update patients charts with valid insurance and/or contact information.Ensure eligible claims are refiled for payment consideration in a timely manner if patient bill is erroneous.Periodically contact insurance carriers to obtain the status of payment of a claim and/or challenge the processing of a claim.Take phone calls from various physicians answering questions regarding a patient.Other duties as assigned.QualificationsExcellent written and verbal communication skillsExcellent customer service skills are requiredMS Office experience, particularly in MS Word and MS ExcelAbility to type at least 30 wpmPrior appeals experience electronically and ability to obtain claim statusAbility to multi-task and work in fast-paced environment.Detail-orientedBasic understanding of healthcare plansBe able to read and understand medical benefits.Other duties as assigned.Education: High school diploma or equivalentExperience: 2-4 years of prior customer service and/or collections experience is preferred.Requirements for Level I Status:Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.Additional Qualifications: N/APerformance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran