Patient Account Representative (32952)

GI Alliance; Jacksonville (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

GI Alliance is seeking an experienced Patient Account Representative I to support the billing team in Jacksonville, FL. You will handle inbound calls from patients, answer billing questions, and help collect outstanding balances.

Responsibilities include updating demographics, arranging payment plans, and coordinating with insurance carriers to resolve claims and ensure timely payments. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of customer service and/or collections experience preferred.

Responsibilities

• Take inbound calls from patients with billing questions and collect on outstanding balances.
• Assist patients by resolving inquiries verbally or in writing.
• Initiate telephone contact to collect on balances prior to appointments.
• Update patient demographics and insurance information.
• Structure and manage payment plans for patients.
• Ensure timely receipt of payments and refile claims when appropriate.
• Work with insurance carriers to check claim status and resolve processing issues.
• Escalate when necessary and follow up as needed.
• Other duties as assigned.

Skills

Strong communication

Customer service

MS Office

Typing 30 wpm

Appeals experience

Multi-tasking

Detail-oriented

Healthcare plans

Medical benefits

Other duties

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

GI Alliance is seeking an experienced Patient Account Representative I.

Position purpose

Take inbound call from patients and answer billing questions. Collect on outstanding patient balances.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Take calls from patients who have questions regarding their bill.
• Assist patient by resolving their inquiry by answering their question either verbally or in writing.
• Initiate telephone contact with patients to collect on outstanding balances prior to their next appointment.
• Update patient demographics.
• Structure payment plans for patients.
• Ensure timely receipt of payments.
• Interpret patients benefits in order to answer billing questions accurately.
• Place eligible accounts with the collection agency.
• Update patients charts with valid insurance and/or contact information.
• Ensure eligible claims are refiled for payment consideration in a timely manner if patient bill is erroneous.
• Periodically contact insurance carriers to obtain the status of payment of a claim and/or challenge the processing of a claim.
• Take phone calls from various physicians answering questions regarding a patient.
• Other duties as assigned.

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• MS Office experience, particularly in MS Word and MS Excel
• Ability to type at least 30 wpm
• Prior appeals experience electronically and ability to obtain claim status
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Other duties as assigned.

Education:

High school diploma or equivalent

Experience:

2-4 years of prior customer service and/or collections experience is preferred.

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Additional Qualifications:

N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran